Sandakan, 5 August 2026 – Daikin Malaysia Sales & Service Sdn. Bhd. (“Daikin Malaysia”) has officially strengthened its presence in Sabah with the opening of its relocated Daikin Sandakan Service Centre, marking a significant step in the company’s ongoing commitment to improving customer accessibility, enhancing after-sales service, and supporting the growing demand for quality air conditioning solutions across East Malaysia.
The relocated service centre reinforces Daikin Malaysia’s long-term investment in Sabah and its dedication to delivering faster, more efficient, and professional support services to customers in Sandakan and surrounding districts. The expansion is part of the company’s broader strategy to strengthen its nationwide service network while ensuring that customers continue to receive reliable technical assistance and comprehensive after-sales care.
The official opening ceremony was attended by representatives from Daikin Malaysia, business partners, and invited guests, highlighting the importance of the Sandakan service centre in supporting both residential and commercial customers throughout the region.
Strategically located in Sandakan, the relocated service centre is designed to improve service response times, enhance customer convenience, and provide easier access to professional maintenance and repair services, warranty support, technical consultation, and genuine Daikin spare parts.
“The relocation opening of our Sandakan Service Centre shows our commitment in expanding our business in East Malaysia, providing better access to our products and after-sales services. Our Sandakan Service Centre is committed to provide faster response time to our business partners and customers at the Eastern Region of this state,” Managing Director of Daikin Malaysia, Mr Lawrence Song said.
“As a global leader, Daikin is driven by innovation, energy efficiency, and sustainability. Through this service centre, we are proud to support not only residential and commercial air conditioner products but also solutions such as VRV Systems, Go Clean Services, and POAS, delivering comfort and peace of mind to everyone.” He added.
The relocated Sandakan Service Centre will be staffed by trained technical personnel equipped with the latest service knowledge, diagnostic tools, and genuine Daikin components, ensuring that customers receive high-quality servicing and maintenance that meets Daikin’s global standards.
The facility is expected to serve a wide range of customers, including homeowners, retail businesses, offices, hospitality operators, commercial buildings, and industrial facilities, providing comprehensive support for both residential and commercial air conditioning systems.
Sabah has experienced increasing demand for energy-efficient cooling solutions driven by residential development, commercial expansion, and greater awareness of sustainable energy consumption. In response, Daikin Malaysia continues to expand its service capabilities to ensure customers receive timely support and long-term value from their air conditioning investments.
Beyond technical services, the relocated centre reflects Daikin’s broader commitment to building long-term relationships with local communities and supporting regional economic development through continued investment in service excellence and professional expertise.
Daikin Malaysia remains focused on delivering innovative air solutions that combine Japan Technology, Malaysian Innovation, offering products that emphasise energy efficiency, comfort, air quality, and environmental sustainability. The company continues to invest in advanced cooling technologies while strengthening local service capabilities to meet the evolving needs of Malaysian consumers and businesses.
The company believes that strong after-sales service is an essential component of customer satisfaction and long-term product performance, and the new Sandakan facility will play a key role in delivering consistent service quality across the region.
As Daikin continues to expand its footprint in Malaysia, the relocation of the Sandakan Service Centre demonstrates the company’s confidence in Sabah’s future growth and its commitment to providing reliable, sustainable, and customer-focused air conditioning solutions for communities across East Malaysia.
