Flood Relief Program

Flood Relief Program

Due to the unprecedented flood situation that happened over the weekend.

We understand the significance of playing a small part in supporting those who are in need of assistance during these difficult times. We would like to extend a helping hand by offering Daikin Relief Program for your flood-affected Daikin air conditioners.

Please get in contact with our professional team at 1300-88-324546 to make an appointment to ensure a peace of mind service.

Terms and Conditions:-

  1. Only limited to flood-affected DAIKIN air-conditioners (residential application which is below 7 years usage or since installation, whichever comes first) and shall be available for on-site inspection.
  2. On-site inspection mentioned in (1) is only available if:-
    1. the site can be visited through normal road transport;
    2. visit schedule shall be on first-come-first-serve basis (following DAIKIN field service schedule).
  3. Repair quotation / discount shall be based on end-user retailed price.
  4. DAIKIN will advise customers to replace new DAIKIN air-conditioner should there be the flood-affected air-conditioners fall under Non-Economical to Repairs (NER) as defined below after on-site inspection:-
    1. For unit usage or since installed of 5 years and below, whichever comes first, total repair cost is >70% finished goods Retail Sales Price (RSP)
    2. For unit usage or since installation of between 5 to 7 years, whichever comes first, total repairs cost is >50% finished goods Retail Sales Price (RSP)
  5. DMSS’s Flood Relief Program is only valid until 15 January 2022 (Request made to Call Centre 1300-88-324546).
  6. DMSS hold no responsibility on the part availability.
  7. Should the flood-affected DAIKIN air-conditioner need to be chemically cleaned/overhauled prior to defective part(s) replacement, DMSS may refer end-users to DAIKIN GoClean or authorized dealers for the cleaning/overhauling service. This cleaning/overhauling service shall be excluded from any discount as per advertised.

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